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Updated: Feb 24, 2021

Since the birth of eCommerce in 1991, packaging has slowly evolved to accommodate the new way people shop. The way customers buy online is different from the traditional retail experience.

The in-store environment is all about the product on display, the shelving, staging, and the customer’s sensory experience with the product(s) being sold.

In contrast, product selections online live in a 2D (and sometimes augmented 3D) world. Customers can't touch, feel or try the product before making the buying decision. Packaging plays a minimal role in online product selection, although there are still unique ways to breakthrough and make your packaging have a statement.

However, an eCommerce-specific merchandise packaging must endure the rugged journey from manufacturer to consumer. And, with the industry return rate hovering around 30%, it must also survive a round trip while still protecting its contents.

The right eCommerce packaging solutions must solve multiple issues. They include:

  • Lowering the return rates by preventing shipping damages

  • Reducing shipping costs by getting lighter and smaller

  • Increasing brand identification

  • Improving customer satisfaction

Packaging best practices are about doing more with less. Here are 4 of the most efficient ways for eCommerce retailers to handle the packaging needs.

1. Packaging Box Size That Fits The Product

The Packaging should be as tight as possible, reducing weight without compromising the product’s integrity. For example, online packages do not need a hanging tab like retail store packaging; it would just take more space and provide no additional value. Reducing the size also saves on materials and dimensional shipping charges. If you experiencing some loose space in the packaging, do use recyclable void fill such as shredded papers to fill-up the space.

Alternatively, invest a little more to develop a custom inserts to hold all your products in the mailer box neatly. Hire Our Technical Expertise to do it for you.

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2. Use Corrugated Mailer Box

Corrugated boards are environmental friendly. It is typically is made up of at least 60% recycled paper and is easily and readily recycled.